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Complaint Management Excellence
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
430,00 DH
Sur commande
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
| ISBN / EAN | 9780749465308 |
|---|---|
| Auteur | Cook, Sarah |
| Editeur | Kogan Page Ltd |