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Southwest Airlines Way
Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
208,00 DH
Sur commande
Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
| ISBN / EAN | 9780071458276 |
|---|---|
| Auteur | Gittell, Jody Hoffer |
| Editeur | McGraw-Hill Education - Europe |