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Measuring Customer Service Effectiveness
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
1 580,00 DH
Sur commande
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
| ISBN / EAN | 9780566085383 |
|---|---|
| Auteur | Cook, Sarah |
| Editeur | Taylor & Francis Ltd |