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Introduction to Reference Work in the 21st Century
An introduction to reference work in the fast-moving 21st century. Joseph Janes seeks to identify user needs and choose the best reference approaches for seeing that those needs are met. He addresses questions such as what is the optimal mix of desk/phone/e-mail/chat?
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An introduction to reference work in the fast-moving 21st century. Joseph Janes seeks to identify user needs and choose the best reference approaches for seeing that those needs are met. He addresses questions such as what is the optimal mix of desk/phone/e-mail/chat?
| ISBN / EAN | 9781555704292 |
|---|---|
| Auteur | Janes, Joseph |
| Editeur | Neal-Schuman Publishers Inc |