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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
330,00 DH
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The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
| ISBN / EAN | 9780071773546 |
|---|---|
| Auteur | Michelli, Joseph, PhD |
| Editeur | McGraw-Hill Education - Europe |